National shipping orders should take 3-5 business for delivery.

International shipping orders should take 4-8 business days for delivery depending on weather and travel conditions.

Shipping courier’s processing times are usually 1-2 business days after package is dropped off at shipping facility. Wait and arrival times are only estimated by the designated shipping provider and are out of Purple Ocean’s control.

Shipping couriers will do their best to update where the package is from point A to point B. Tracking delays may be due to weather, travel, or import conditions. If you feel there may be any withstanding taxes or small import fees depending on your country, please contact the designated shipping courier to confirm, as that may also delay the tracking times. 

Yes. We accept returns on only apparel and accessory merchandise. Please read our return and exchange conditions and submit a return request if applicable.

If you need to make changes to your order, please contact us within 24 hours of placing the order. If your order has already been fulfilled or you have received a tracking number, the package is already on its way to the address listed at checkout and we cannot make any changes to that order. Please contact the tracking number’s shipping courier to modify the address.